Dashlane
Dashlane Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Dashlane has 2.1 star rating based on 25 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend Dashlane to a friend or colleague.
- Rating Distribution
Pros: Convienent, Easy, Probably works.
Cons: Impossible to contact, Never used it, No live customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Dashlane has 2.1 star rating based on 25 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend Dashlane to a friend or colleague.
- Rating Distribution
Pros: Convienent, Easy, Probably works.
Cons: Impossible to contact, Never used it, No live customer service.Recent recommendations regarding this business are as follows: "Start a class action", "don't buy this junk.", "Use another provider", "Avoid Dashlane", "Choose differently!".
Consumers are not pleased with Customer service and Website. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Dashlane Reviews
"Very good response."
I was very pleased to finally get situation resolved! I was frustrated not being able to reach anyone at first! Thank you for assisting!
"I want a refund!!!!!!"
no notice of renewal. Billed without permission'. No phone number to contact help. No response to emails!!! No help from the Chat site' I want a refund. I...
Greenville, South Carolina
I want a refund!!!!!!
no notice of renewal. Billed without permission'.
No phone number to contact help. No response to emails!!! No help from the Chat site'
I want a refund.
I can't get ay response. After investigating I found out thecomapany has NO contact number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Palm Desert, California
Mjcutshall@***.com
I had work done on my computer, and I now do not have access to Dashlane on the computer. It tried to have me set up a new account (which I unfortunately did before I realized what was going on), and a screen about plug-ins keeps popping up every time I go on the internet.
Omaha, Nebraska
Resolved: I cancelled a long time ago and you just charge my CC
Company fixed the issue and I have been provided with apology. I talked to a young lady on the phone.
Of course, it was difficult to find the number as most software/service companies hide their direct phone numbers. Once we discussed she looked up my account and verified that I had cancelled it some time ago.
She apologized, issued a refund, and thanked me for calling in. A very nice "english speaking" young lady.
Star X 10
They charged me and I moved to Keeper a very long time ago.
They have lots of published customer service phone numbers on the web, but all of them go nowhere.
There is nothing else that I need to say, this minimum number of characters is just another mess.
This is wonderful. An app that makes you mad about being mad about an app.
User's recommendation: Don't. Keepersecurity is a much more robust
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Ashburn, Virginia
CANCEL service
No response
They make it impossible to cancel
Voice mail always filled
Wrong telephone numbers linked to other companies
I just want to cancel
User's recommendation: Start a class action
Greenville, South Carolina
Never was able to call. No number answers
They never answered email and have no phone number for customers
No customer support! I am very disappointed in them.
I can no longer recommend this company. I never received a notice that mysubscription was running out and did I want to renew
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Troy, New York
Service lousy
Web page offered incorrect contact number. Unable to get assistance signing in.
Website of little use. Phone call useless.
User's recommendation: Use another provider
Fort Collins, Colorado
Don't buy
totally incompetent company. Tech Support is TERRIBLE and incompetent. I have been locked out for 20 days now.
User's recommendation: don't buy this junk.
Montreal, Quebec
Resolved: No customer service
Company fixed the issue and I have been provided with apology. Managed to find another device that was still logged in to my email, and managed to get the 2fa from there
Had to do a fa tory reset on my phone.
I can't log into Google or my Email without my super complicated passwords, can't download the app without my Google password and I can't log into Dashlane website to get those passwords because the 2FA goes to my email that I can't access without the password from within Dashlane. Can't contact Dashlane because they have a retarded chat bot that doesn't want to connect me to an agent.
User's recommendation: Write down your passwords like a boomer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel Dashline account
Not using nor intending to use the product. Your website is very aggravating. I do not have 100 symbols.
- Probably works
- Never used it
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Troy, New York
Complaint
I called the number I was given online (800) 952-****. That was the California Dept of Consumer Affairs! I also called (212) 596-**** and got a mailbox full response. Getting assistance from Dashlane is a joke. I represent 2.3 million New Yorkers in a large union and I'm going to tell them about problems with Dashlane.
Paul Cole
paulfcole@***.com
(518) 331-****
User's recommendation: Avoid Dashlane
San Jose, California
Double charged
Cant get a hold of anybody on the phone. Need to get some talk to someone about being double charged and I cant get anybody on the phone to help me getting very frustrated.
Wish I could at least talk to someone about my account. Now Im having to count my number of words to be able to talk to someone.
User's recommendation: Choose differently!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bani Suwayf, Beni Suweif
No response
No response or feedback
Very bad customer service
Lost all my data
Very difficult to recover my data
Very unsatisfied
Las Vegas, Nevada
I can’t contact you by telephone.
I cant download your website onto my new cell phone. My email address needs to be updated.
I cant reach a live person. I am old and do not type very well.
User's recommendation: Give consumers a working telephone number so we can reach you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
Frustrated
Frustrated that a big company like yours made it difficult to reach to get an answer to my question.
Markham, Ontario
IPhone 16. Incapable d’avoir accès à Dashlane.
The problem is still présent.
I have access to Dashlane on my computer and on my iPad but I am unable to access Dashline on my iPhone. I am asked for double identification when I do not have access to double identification. When the code is sent to me on my SMS, it is my spouse who receives it and it does not work.
Wilmington, Delaware
Change payment method it can’t log on
Still have the problem of signing on because I dont get verification code sent to my contact email, lauramilligan123@***.com
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